Frequently Asked Questions
How long does shipping take?
Most orders are processed within 24 hours. Depending on your location, you can expect your Senzo gear to arrive within 3 to 7 business days. Some shipments may take up to 28 business days.
What is your return policy?
We want you to find your perfect rest. If a product is defective or hasn't met our quality standards, please contact us within 14 days of delivery. (Note: Due to the personal nature of sleep products, items must be in original, unused condition).
How do I wash my Bluetooth Sleep Mask?
Easy! Simply remove the ultra-thin speakers from the internal pocket and hand wash the fabric mask with mild detergent. Air dry completely before re-inserting the speakers.
Will the Bluetooth speakers hurt my ears if I sleep on my side?
Not at all. We specifically engineered Senzo masks with ultra-thin, padded speakers designed for side-sleepers. Most users forget they are even there.
The pillow feels firmer than my old one. Is that normal?
Yes! Traditional pillows often lack support. Our ergonomic pillows are designed to keep your spine aligned. It typically takes 3–5 nights for your body to adjust to proper postural support.
Are your materials safe for sensitive skin?
Absolutely. We prioritize hypoallergenic and breathable textiles like bamboo and organic cotton to ensure your skin stays cool and irritation-free all night long.